Terms of Service

These Terms of Service ("Terms") govern your use of the website frankflynkgloballogistics.com and any logistics services provided by Frank Flynk Global Logistics ("FFGL," "we," "us," or "our"), registered and operating from A-9, A Block, Sector 59, Noida, Uttar Pradesh – 201309, India. By accessing our website or engaging our services, you ("Client," "Shipper," or "you") agree to be bound by these Terms. If you do not agree, please do not use our website or services.

FFGL is an authorized channel partner of BlueDart Express Limited, Trackon Couriers Pvt. Ltd., and Delhivery Limited. We also work with DTDC Express Limited and FedEx for select routes and requirements. FFGL acts as an intermediary logistics coordinator — we facilitate shipment bookings, provide pickup through our own vehicle fleet (within Delhi NCR), manage client accounts, and coordinate delivery through our courier partner networks.

Our services include, but are not limited to:

• B2B express parcel and courier services across India via partner networks
• Cold chain and temperature-controlled logistics for pharmaceuticals, food, and sensitive cargo
• Full Truck Load (FTL) freight services — pan-India
• Part Truck Load (PTL) freight services
• Own-fleet door-to-door pickup and delivery within Delhi NCR (Noida, Delhi, Gurgaon, Faridabad, Ghaziabad)
• Warehousing and short-term storage coordination
• International shipment facilitation via FedEx and partner networks

By tendering a shipment to FFGL, you agree and warrant that:

• You are the owner or authorized agent of the owner of the goods being shipped
• All goods are accurately described — including content, value, and weight — on the waybill or booking form
• The shipment does not contain any items prohibited or restricted under Indian law, IATA/ICAO regulations, or our courier partners' terms (see Prohibited Items below)
• All packaging is adequate to protect the goods and ensure safe handling during transit
• All required documentation is in place, including GST e-way bills for applicable consignments under the GST Acts (CGST/IGST/SGST/UTGST)
• Cold chain shipments are pre-declared and comply with all applicable temperature, labeling, and regulatory requirements
• You will not tender any shipment that misrepresents its content, value, or nature

FFGL reserves the right to refuse, open, or inspect any shipment without assigning reasons, consistent with the rights exercised by our courier partners under their own terms of carriage.

FFGL and its courier partners will not carry the following:

• Hazardous materials, explosives, or dangerous goods as classified by IATA, ICAO, or any applicable Indian regulatory body
• Animals (live or dead), human remains
• Firearms, ammunition, or parts thereof
• Currency, bearer instruments, bullion, or negotiable securities
• Precious metals or stones (uninsured)
• Narcotics, illegal drugs, or controlled substances
• Pornographic material
• Perishable goods on standard (non-cold chain) services
• Any item not permitted under the Indian Post Office Act or other laws in force

A detailed list of restricted items is available on request and is also available on our courier partners' websites (www.bluedart.com, www.trackoncourier.com, www.delhivery.com). FFGL assumes no liability for shipments found to contain prohibited items, and the Shipper shall indemnify FFGL against all penalties, actions, or proceedings arising therefrom.

All quoted rates are custom and based on shipment type, route, weight, and volume. The following apply to all billing:

• Shipment charges are calculated on the higher of actual weight or volumetric weight (Length × Width × Height in cm ÷ 5000 for air; 1 cu.ft = 10 kg for surface). Re-weighing and re-measurement may occur at any point during transit
• Quoted prices are exclusive of GST unless otherwise stated. Applicable GST will be charged as per prevailing Indian tax law
• GST, customs duties, warehousing charges, and other statutory levies are to be borne by the Shipper or Consignee as applicable and are not included in standard freight charges
• Demurrage charges of ₹2.50 per kg per day (minimum ₹100) apply for shipments stored beyond 5 days due to non-delivery or refusal of delivery by the Consignee
• FFGL reserves the right to revise rates. Any revision will be communicated to account clients in advance
• FFGL has a right of lien on shipments for any outstanding freight or charges. Shipments will not be released until all dues are settled

FFGL acts as a channel partner and logistics coordinator. The liability for loss, damage, or delay to shipments in transit is governed by the terms of carriage of the respective courier partner (BlueDart, Trackon, Delhivery, DTDC, or FedEx). Key liability limits applicable through our courier partners are as follows:

BlueDart domestic shipments:

liability is limited to the lower of ₹5,000 or the actual loss or damage sustained, for uninsured shipments.

Delhivery shipments:

liability is governed by Delhivery's standard terms. Shipments above ₹25,000 in declared value must be covered under Delhivery Protect.

International shipments (FedEx / BlueDart International):

liability is governed by the Montreal Convention or Warsaw Convention as applicable, or limited to US $20 per kg for air and US $10 per kg for road shipments.

FFGL shall not be liable in any event for consequential, indirect, or special damages — including loss of income, loss of market, or loss of profits — howsoever arising. FFGL's own direct liability to the Shipper for any services it provides shall not exceed the value of the freight charges paid by the Shipper for the specific shipment in dispute.

FFGL is not liable for delays, loss, or damage arising from: acts of God or force majeure; strikes, riots, or civil disturbance; acts or omissions of the Shipper or Consignee; compliance with government or customs inspection; or any cause beyond FFGL's reasonable control.

All shipments are carried at the Shipper's risk unless the Shipper has arranged insurance. FFGL can, upon request, facilitate insurance coverage through our courier partners for the declared value of goods against loss or physical damage. Insurance arranged through courier partners (Freight on Value / FOV) is subject to the respective courier's insurance terms and does not cover indirect loss, delayed delivery, or consequential damages. The Shipper is responsible for ensuring adequate insurance is in place for high-value or sensitive cargo.

Any claim for loss, damage, or shortage must be:

• Reported in writing to FFGL within 48 hours of delivery (for damage) or within 30 days of the shipment acceptance date (for loss or non-delivery)
• Supported by the original waybill, delivery proof, photographs of damage (where applicable), and invoice for the declared value of goods
• No claim will be entertained after 30 days from the date of shipment acceptance
• No claim will be processed while outstanding freight charges remain unpaid

Claims are processed in coordination with the relevant courier partner and their insurers. FFGL will assist in facilitating the claim process but is not the final adjudicating authority on claim settlement.

For temperature-controlled logistics (pharmaceuticals, dairy, food, chemicals, and similar sensitive cargo):

• The Shipper is responsible for pre-cooling or pre-conditioning goods to the required temperature before handover
• The Shipper must declare temperature requirements, regulatory certifications, and any handling specifications at the time of booking
• FFGL is responsible for maintaining the cold chain from the point of pickup to handover to the outstation courier partner; the partner network is responsible for temperature integrity during onward transit
• FFGL is not liable for temperature excursions caused by the Shipper's failure to pre-condition goods, packaging failure, or delays caused by customs or regulatory authorities

The content on frankflynkgloballogistics.com is provided for informational purposes only. FFGL does not warrant the accuracy, completeness, or timeliness of any information on the website. The tracking tool on our website redirects you to the respective courier partner's official tracking portal — FFGL does not store or log the AWB numbers you enter. All intellectual property on this website, including content, logos, and design, belongs to FFGL and may not be reproduced without prior written permission.

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or FFGL's services shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh. FFGL encourages resolution of disputes through direct communication first — please contact us at info@frankflynkgloballogistics.com before initiating any legal proceedings.