Shipping Policy

Frank Flynk Global Logistics (FFGL) is a B2B logistics service provider and authorized channel partner of BlueDart, Trackon, and Delhivery. We coordinate shipments from origin to destination — handling pickups through our own fleet within Delhi NCR and routing outstation and pan-India deliveries through our courier partner networks. This Shipping Policy explains how we process, handle, and deliver your shipments.

Pickup coverage (own fleet):

Delhi NCR — covering Noida, Greater Noida, Delhi, Gurgaon, Faridabad, and Ghaziabad. Pickups are available Monday to Saturday, 9 AM – 6 PM IST.

Domestic delivery coverage:

Pan-India across 28+ states and Union Territories, covering thousands of pin codes through BlueDart, Trackon, and Delhivery networks. Use our contact form or call us to confirm serviceability for a specific pin code.

International delivery:

Available to select countries via FedEx and BlueDart International. Contact our sales team for international routing, transit times, and applicable documentation.

To book a shipment with FFGL:

• Submit an inquiry via our website, email us at info@frankflynkgloballogistics.com, or call us directly
• Provide shipment details: origin and destination, cargo type, declared weight and dimensions, and any special handling requirements (e.g., cold chain, FTL)
• Our team will confirm the route, applicable courier partner, transit time estimate, and freight charges
• Once confirmed, a pickup will be scheduled at your premises at the agreed time
• Ensure goods are properly packaged, labeled, and ready at pickup — including GST e-way bills for applicable shipments

Pickup lead time is typically same-day or next business day within Delhi NCR, subject to volume and scheduling availability. For outstation origins, pickup is coordinated through the relevant courier partner's network.

Transit times are estimates based on the courier partner's standard schedules and are not guaranteed. Actual delivery may vary based on destination, shipment type, regulatory clearances, and other factors.

Delhi NCR to metro cities (Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata):

1–2 business days via BlueDart Domestic Priority; 2–4 business days via surface.

Delhi NCR to Tier-2 and Tier-3 cities:

2–4 business days via air express; 4–7 business days via surface.

Full Truck Load (FTL):

Transit times are route-specific and agreed at the time of booking based on origin, destination, and load.

Cold chain shipments:

Coordinated transit with temperature monitoring. Timelines are agreed at booking stage based on cargo type and route.

International:

Varies by country and service type. Our team will provide estimated transit times at the time of booking.

Transit time estimates are provided for reference only. FFGL and its courier partners are not liable for any loss or damage caused by delays in pickup, transit, or delivery, regardless of cause — including strikes, weather events, regulatory inspections, or network disruptions.

All shipments are charged on the higher of actual weight or volumetric (dimensional) weight:

Air/express shipments:

Volumetric weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000. Chargeable weight = higher of actual or volumetric, rounded to the next half or full kilogram.

Surface/road shipments:

1 cubic foot (cu.ft) = 10 kg. Measured as L × B × H in feet. Chargeable weight = higher of actual or dimensional.

FTL freight:

Charged per truck per route, agreed at booking. Subject to weight and axle load compliance.

Shipments are subject to re-weighing and re-measurement at any point during processing or transit. If the recalculated chargeable weight is higher than originally billed, the difference will be charged to the Shipper.

Once your shipment is booked and picked up, you will receive an AWB (Air Waybill) number or tracking ID from the relevant courier partner. You can use this to track your shipment:

• Via our Track Order page at frankflynkgloballogistics.com/track-order — which redirects you directly to the courier's official tracking portal
• Via BlueDart's tracking portal at bluedart.com
• Via Trackon's tracking portal at trackoncourier.com
• Via Delhivery's tracking portal at delhivery.com

FFGL does not store or log AWB numbers entered on our Track Order page. Tracking data is served directly from the courier partner's systems. Our team is also available to provide status updates during business hours.

Proper packaging is the Shipper's responsibility. FFGL and its courier partners are not liable for damage resulting from inadequate packaging. General requirements:

• All parcels must be securely packed to withstand normal handling during transit
• Fragile goods must be padded with appropriate cushioning material and clearly labeled "FRAGILE"
• Liquid shipments must be sealed to prevent leakage and packed in leak-proof secondary containers
• Cold chain cargo must be pre-cooled to the required temperature and packed in appropriate insulated containers prior to pickup
• Electronic items must be packed in their original manufacturer packaging where possible
• Each package must be clearly labeled with the complete delivery address, contact number, and return address

A shipment may be treated as undeliverable if:

• The Consignee refuses to accept delivery or refuses to pay applicable charges
• The delivery address is incomplete, incorrect, or inaccessible
• The Consignee cannot be reasonably identified or contacted
• The shipment is deemed unacceptable under applicable laws or courier policies

In such cases, FFGL and its courier partners will attempt to return the shipment to the Shipper at the Shipper's cost. If the Shipper cannot be reached or return charges are not paid, the courier partner reserves the right to hold the shipment for up to 10 days, after which it may be disposed of, sold, or destroyed. Demurrage charges of ₹2.50 per kg per day (minimum ₹100) apply for storage beyond 5 days.

The Shipper is solely responsible for ensuring GST compliance for all shipments, including:

• Generation of a valid GST e-way bill for consignments above the applicable threshold value, as required under the CGST/IGST/SGST/UTGST Acts
• Providing accurate GSTIN and invoice details at the time of booking
• Ensuring the e-way bill is valid for the duration of transit

Non-compliance with e-way bill requirements may result in delay, detention, or non-delivery of shipments. FFGL and its courier partners will not be held liable for any penalties, fines, or delays arising from the Shipper's failure to comply with GST regulations.

All shipments are carried at the Shipper's risk unless insurance has been arranged. In the event of loss or damage:

• Report damage immediately upon delivery and before the delivery agent leaves
• Notify FFGL in writing within 48 hours of delivery for damaged shipments, or within 30 days from the date of shipment acceptance for lost shipments
• Claims submitted after 30 days from the booking date will not be entertained
• No claim will be processed while any outstanding freight charges remain unpaid
• Claims are subject to the liability limits of the relevant courier partner (BlueDart, Trackon, Delhivery, DTDC, or FedEx)

For BlueDart domestic shipments, the maximum uninsured liability is ₹5,000 per shipment. For higher-value cargo, we strongly recommend arranging insurance through Freight on Value (FOV) at the time of booking.